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1. About these terms
This website is operated by 2290TRAVEL (M) SDN. BHD. (formerly known as WWM TRAVEL (M) SDN. BHD.), Company Registration No. 200801035582 (836923-A), a company incorporated in Malaysia. We hold a travel agency licence issued by the Ministry of Tourism, Arts and Culture Malaysia (Licence No. 5942, covering inbound, outbound and ticketing) and we are an active member of the Malaysian Association of Tour and Travel Agents (Membership No. MA3516). We trade as 2290 Travel and 2290 Travel MICE.
By using this website or submitting an enquiry through it, you agree to these terms. If you do not agree, please do not use the website.
2. What this website is and is not
This is a marketing and enquiry website for our corporate travel, incentive travel and customised group travel services. It is one of several channels we operate and it is not our full corporate website.
This website is not a booking engine. You cannot book, pay for or confirm any travel arrangement on it. Nothing on this website is an offer capable of acceptance.
3. Who may use this website
You may use this website if you are at least 18 years old. If you submit an enquiry on behalf of a company or organisation, you confirm that you are authorised to do so and to provide the information you submit.
4. Submitting an enquiry
When you submit the form on this website or contact us through WhatsApp, phone or email, you are requesting information. You are not making a booking and you are not committing to anything.
You agree that the information you give us is accurate and complete to the best of your knowledge. Group sizes and budgets given at enquiry stage are understood to be indicative.
By submitting an enquiry you consent to us contacting you by email, phone, WhatsApp or messaging application to respond to it and to follow up on it.
We aim to respond to enquiries promptly during our working hours, but we do not guarantee a response within any fixed time.
5. Proposals and quotations
Any proposal, itinerary, quotation or price we provide to you is prepared free of charge and without obligation on either side.
Every proposal is indicative and is prepared on the basis of the information you give us, the group size you state, the travel dates you state, and the rates and availability known to us at the time of preparation.
Prices are not fixed until we have confirmed them with you in writing and you have secured your dates. Airfares, hotel rates, exchange rates, taxes, fuel surcharges, government levies and supplier costs can move, and a proposal may need to be revised if any of these change, if your group size changes, if your dates change, or if the arrangements you asked for are no longer available.
Unless we state otherwise in the document itself, a proposal is valid for the period stated in it.
Itineraries described in a proposal are subject to availability and to confirmation by the relevant suppliers.
6. How a booking is actually made
A binding contract for travel services is formed only when all of the following have happened:
1.
We have issued you a written booking confirmation,
invoice or contract setting out the agreed itinerary
and the agreed price;
2.
You have accepted it; and
3.
You have paid the deposit stated in it.
The terms of that booking confirmation, invoice or contract, together with our booking terms and any supplier terms referred to in them, govern the travel services. Where those documents conflict with these website terms, those documents prevail in relation to the booking.
7. Payment, deposits, changes and cancellations
7.1 Deposit.
Once your group and itinerary are confirmed, a deposit of 30 percent of the total tour cost is payable to secure your dates, your seats and your accommodation. Arrangements are not held for you until the deposit is received.
7.2 Balance.
The balance is payable in full no later than 45 to 60 days before departure. The exact date is stated in your booking confirmation and invoice, and depends on the payment deadlines imposed by the airlines and hotels for your particular trip. Late payment may result in the loss of confirmed seats, rooms or rates.
7.3 Company authorisation.
After your group is confirmed, we will ask your company representative for a Company Authorisation Letter. We need this to apply for and confirm group seats with the airline on your behalf.
7.4 What is in writing.
Your booking confirmation and invoice set out the agreed itinerary, the agreed total price, the deposit amount, the balance due date and everything that is included. You see the full cost before you pay anything. We do not add charges that were not in that document, other than costs you ask us to add later or costs imposed by a third party such as a government levy or an airline surcharge introduced after confirmation, which we will always tell you about in writing before applying.
7.5 Changes after confirmation.
If your group size, dates, room configuration or itinerary change after confirmation, the price may need to be revised. We will quote any difference in writing before we act on the change. Some changes cannot be made at all once suppliers have been committed.
7.6 Cancellation.
If you cancel a confirmed trip, charges will apply. The amount depends entirely on how close to departure you cancel and on what the airlines, hotels and ground operators have already committed or charged us, so it cannot be stated in advance as a single figure. Airlines and hotels commonly impose their own cancellation penalties which we are obliged to pass on, and group airfares in particular are often non refundable once ticketed.
The deposit is applied to secure your arrangements with suppliers, so it may be non refundable in whole or in part once those commitments are made.
The cancellation terms that apply to your trip are set out in your booking confirmation and invoice. Read them before you pay your deposit. If you want to know what cancelling at a particular point would cost, ask us and we will tell you plainly.
7.7 Refunds.
Where a refund is due, we will process it after we have recovered the relevant amounts from the suppliers. We will tell you what we have recovered and what has been withheld.
8. Passports, visas, health and insurance
Every traveller is responsible for holding a valid passport with sufficient remaining validity, for obtaining the correct visas and travel authorisations, and for meeting the health, vaccination and entry requirements of every country on the itinerary.
We can assist with visa applications where we have agreed to do so, but the decision of any embassy, consulate or immigration authority is outside our control. We are not liable for a refused visa, a refused boarding or a refused entry, or for any cost arising from it.
Travel insurance arrangements are set out in the proposal or booking confirmation for your trip. Where insurance is included, the cover, limits and exclusions are those of the insurer's policy. Where it is not included, or where a traveller falls outside the insured age range, that traveller is responsible for arranging their own adequate cover. We strongly recommend that every traveller is insured.
9. Suppliers and events outside our control
We arrange travel services that are performed by independent suppliers, including airlines, hotels, ground operators, restaurants, venues and activity providers. We select them with care and we manage them on your behalf, but we do not own or control them.
We are not liable for delays, cancellations, changes, closures, downgrades or failures caused by events outside our reasonable control. These include weather, natural disasters, epidemics and pandemics, war, civil unrest, terrorism, strikes and industrial action, airline schedule changes, airport and airspace closures, technical failures, government or immigration decisions, border closures, and any other force majeure event.
Where such an event affects a confirmed trip, we will work with you and with the suppliers to find the best available alternative. Any refund depends on what we are able to recover from the suppliers.
10. Intellectual property
All content on this website, including text, layout, graphics, photographs, video, itineraries and design, is owned by us or used by us under licence, and is protected by Malaysian and international intellectual property law.
You may view and print pages from this website for your own internal business use in evaluating our services. You may not copy, reproduce, republish, distribute, adapt or use any part of it for commercial purposes without our prior written permission.
Client names, logos and trademarks shown on this website belong to their respective owners and are displayed to indicate companies we have provided services to. They do not imply that those companies endorse, sponsor or are affiliated with any campaign or offer on this website.
11. Acceptable use
You agree not to use this website to submit false or misleading enquiries, to submit another person's details without their permission, to introduce malicious code, to attempt to gain unauthorised access to any part of the site or its systems, to scrape or harvest data from it, or to do anything unlawful or that damages the site or its reputation.
12. Reviews and testimonials
Reviews and testimonials shown on this website are the genuine opinions of the individuals or companies named, reproduced from the platform on which they were published or with the permission of the person who gave them. They describe those individuals' own experiences. They are not a promise or guarantee of what any other client will experience.
13. Links to other sites
This website links to third party platforms including WhatsApp and video hosting services. We do not control those platforms and we are not responsible for their content, their availability or their terms. Your use of them is at your own risk and subject to their own terms and privacy policies.
14. Availability of the website
We aim to keep this website available, but we do not guarantee that it will be uninterrupted or error free. We may change, suspend or withdraw all or part of it without notice.
15. Limitation of liability
To the fullest extent permitted by Malaysian law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, loss of business, loss of opportunity or loss of data, arising from your use of this website or from your reliance on any information on it.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded, including rights you may have under the Consumer Protection Act 1999.
Our liability in relation to a confirmed booking is governed by the booking confirmation, invoice or contract issued for that booking and by our booking terms, not by this section.
16. Indemnity
You agree to indemnify us against any claim, loss or cost arising from your breach of these terms, from your misuse of this website, or from information you submit that is false, misleading or submitted without the authority of the person it concerns.
17. Privacy
Personal data submitted through this website is handled in accordance with our Privacy Policy , which forms part of these terms.
18. Changes to these terms
We may update these terms from time to time. The current version will always be published on this page with the date it was last updated. Continued use of the website after a change means you accept the updated terms.
19. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full effect.
20. Governing law
These terms are governed by the laws of Malaysia. You and we submit to the exclusive jurisdiction of the courts of Malaysia.
21. Contact
2290TRAVEL (M) SDN. BHD.